Online Shopping

Company Details

www.henryarlington.com is owned and operated by Henry Arlington Ltd. The registered company address for Henry Arlington Ltd is 188 Garth Road, Morden, Surrey, SM4 4AB. The VAT registration number is GB990691675.

Online Users

Please read our Terms and Conditions before placing an order. By completing an order you are agreeing to be bound by the terms & conditions shown below, which do not affect your statutory rights. By using this website you agree that you are of full legal age and may lawfully enter into any contract with us. Henry Arlington reserve the right to refuse or restrict any order.

Formation of Contract

All orders shall be provisional and non-binding until a “Confirmation of Order” e-mail has been sent to the email address given by you. For the avoidance of doubt a contract between the parties shall not be established until this takes place.

Payment Options

The payment gateway used by Henry Arlington is SagePay. Through SagePay we accept payment by Visa, Visa Electron, Mastercard or Direct Debit.  We will always take all reasonable precautions to keep the details of your order and payment secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Product Description

Every effort is made to be as accurate as possible when describing our products represented on the website, however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the website is accurate, reliable, complete, current, or error-free. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Please note that prices are subject to change without notice. If you have any queries about the product you are looking to order then please do not hesitate to contact us.

All the prices listed on our website include V.A.T. All stock is offered subject to availability. If the items you have ordered are not available when your order is processed we will usually send the goods out as soon as they are available. If there is a long delay, we will contact you with an alternative suggestion.

Offers & Promotions

For the purpose of current UK distance selling legislation, all promotions associated with orders from Henry Arlington Limited (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available, unless otherwise stated and subject to availability.

If applicable, you must enter the offer code specified to qualify for any offer. All offers will be subject to use within a restricted time. Any offers are not for resale or publication and can only be used once. Offers relating to free postage & packing are only valid for standard delivery within the UK, unless stated otherwise.

Sale Goods

The products in our clearance department are significantly marked down. These items are not included in, or subject to, other offers that we may run from time to time on this website (for example percentage discounts off the value of your shopping basket) as they have already been heavily discounted. Therefore, for items in the clearance department no additional discounts are applicable to the prices that they are already marked down to.

 

Delivery, Cancellations & Returns

Cancellations

As the consumer you have the right to cancel your contract at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days.

If you wish to cancel your contract you should either notify us in writing either by letter or email info@henryarlington.com. We will refund the cost of the cancelled order(s) within 7 working days of receiving the item(s) back (please allow up to 10 business days for the refund to show in your account). If your entire order has not been shipped, we will be happy to cancel it and refund you in full immediately.

Returns

Please send all items to:

Henry Arlington Limited
188 Garth Road
Morden
Surrey, SM4 4AB

If returning to us from abroad please indicate clearly on the package that goods are being returned to the manufacturer for exchange/refund.

Refunds

Where possible all refunds are processed within 7 business days of receiving the item(s). If you paid for your order by credit card, debit card or cheque, the refund will be paid directly back into your account. If you paid by postal order or gift voucher you will receive a postal order or vouchers respectively for the refunded value. If any goods which form part of a multi buy are returned for refund, the offer is invalidated and the refund amount will be adjusted accordingly.

Replacements

If you return an item for exchange for the same item, another size or colour, or different items of the same value, your replacement will be despatched within 7 business days of receipt (subject to availability). If goods are not faulty but are returned for exchange, the customer is liable for replacement postage costs. If you want to exchange for items of a higher value the same 7 days period applies but we need you to enclose payment for the difference with your returned item. If the replacement is of lower value we will refund the difference. Please note that we often refund the amount fully and recharge the new value.

Return Postage Costs

We recommend that you return your items to us using Royal Mail Compensation Fee Parcel Post or your country’s equivalent if from abroad & obtain a certificate of posting for your records. Please note that Henry Arlington Limited will not be held liable for the transit loss of any returned items/parcels. You should also note that regretfully, Henry Arlington Limited does not pay the cost of return postage. This does not affect your statutory rights. In the unlikely event that your order does go missing in transit, we are not responsible.

Duties and Customs

If your order is to be delivered outside the European Union, it is possible you may be charged import duty and local sales taxes which must be paid upon receipt of the shipment. These rules vary from country to country and your local government determines duty and customs charges.

Delivery

Goods are usually sent by UPS. All orders received before 3pm will be shipped on the same day and delivered on the next working day to the UK mainland.
Overseas deliveries will take a little longer and may be subject to customs delays.  The cost of packing and delivering your order is a standard £4.00 within the UK. This cost is fixed, no matter how many items you order. For more visit Delivery & Returns for further information.

UK: £4.80
Europe: £15
EU: £15
USA: £22
ROW: £33

Security & Legal

Online Security

We take all reasonable precautions to ensure that the details of your order and payment are secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. By using a secure third party payment site, you will be passed on to a Secure Order Processing page and your details will be encrypted by 56-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and payment card details.

Data Protection

Confidential Mailing List: Henry Arlington Limited observes the code of practice covering the use of personal data as outlined in the data protection act of 1984.

We will take all reasonable precautions to ensure that details relating to you, your order & payment are kept secure in accordance with the requirements of the Data Protection Act 1998. Unless Henry Arlington are negligent in exercising these responsibilities then we shall not be held liable for unauthorised access to information supplied by you. Where you supply data relating to other individuals you will be deemed to have obtained their agreement to this information being released to us.

Cookies

We use cookies to remember your browsing preferences to facilitate your online experience with us. We also use them to measure and analyse how you use our website, allowing us to continuously improve the site. By using our website you agree that we can place these types of cookies on your device. If you want to delete any cookies that are on your computer, please refer to the help and support area on your Internet browser.

Links

You will find links to and from other websites, we do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.

Lawful Use

You may only use this website in accordance with the above Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all relevant laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website.

Limited liability

To the extent that we are lawfully able to do so, in no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of or inability to use, this website or any information contained in it or arising out of the services we provide, including loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. This does not affect your statutory rights. To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this website including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third-party rights. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.

Indemnification

As the customer you agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these Terms and Conditions.

Intellectual property

The content and other material available on this website or which forms part of the services, including, but not limited to, text, graphics, logos, images, audio clips, button icons, data compilations, software and the compilation thereof (the “Content”) is the property of Henry Arlington Limited. The trademarks, logos, and service marks displayed on the website (collectively, the “Trademarks”) are the registered and unregistered marks of Henry Arlington Limited, our affiliates, our licensors or our partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. The Content, the Trademarks, nor any other portion of the website may be used, reproduced, duplicated, accessed, copied, sold, resold, modified, or exploited in any way, in full or in part, for any purpose without our prior written consent.

Overview

The above Terms and Conditions constitute the agreement between us in respect of the use of our products and services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. None other than the owners are permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services. These Terms and Conditions will be interpreted and construed in accordance with the laws of England and will be subject to the exclusive jurisdiction of the English Courts.