Delivery
Goods are usually sent by UPS. We aim to ship all orders received before 3pm on the same day and delivered on the next working day to the UK mainland.
Overseas deliveries will take a little longer and may be subject to customs delays. The cost of packing and delivering your order is a standard £4.80 within the UK. This cost is fixed, no matter how many items you order.
UK: £4.80
Europe: £15
EU: £15
USA: £22
ROW: £33
Duties and Customs
If your order is to be delivered outside the European Union, it is possible you may be charged import duty and local sales taxes which must be paid upon receipt of the shipment. These rules vary from country to country and your local government determines duty and customs charges.
Returns
Please send all items to:
Henry Arlington Limited
188 Garth Road
Morden
Surrey, SM4 4AB
If returning to us from abroad please indicate clearly on the package that goods are being returned to the manufacturer for exchange/refund.
Refunds
Where possible all refunds are processed within 7 business days of receiving the item(s). If you paid for your order by credit card, debit card or cheque, the refund will be paid directly back into your account. If you paid by postal order or gift voucher you will receive a postal order or vouchers respectively for the refunded value. If any goods which form part of a multi buy are returned for refund, the offer is invalidated and the refund amount will be adjusted accordingly.
Replacements
If you return an item for exchange for the same item, another size or colour, or different items of the same value, your replacement will be despatched within 7 business days of receipt (subject to availability). If goods are not faulty but are returned for exchange, the customer is liable for replacement postage costs. If you want to exchange for items of a higher value the same 7 days period applies but we need you to enclose payment for the difference with your returned item. If the replacement is of lower value we will refund the difference. Please note that we often refund the amount fully and recharge the new value.
