+44 (0)20 8335 4710
Terms and Conditions
Code of practice
Your card will be charged for the full value of your order and goods will then be shipped, usually within 7 days. All the prices listed on our web site include VAT. This will not be charged where applicable (i.e. if the customer lives outside the EU and the order is shipped outside the EU). All stock is offered subject to availability. If the items you have ordered are not available when your order is processed we will usually send the goods out as soon as they are available. If there is a long delay we may offer an alternative product instead. For the purposes of current UK distance selling legislation all promotions associated with orders from Henry Arlington Limited (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available, unless otherwise stated and subject to availability. Confidential Mailing List: Henry Arlington Limited observes the code of practice covering the use of personal data as outlined in the data protection act of 1984. The right to refuse or restrict any order is reserved.
Delivery - Packing & Delivery Costs
Goods are usually sent by UPS. We attempt to ship the order within 7 days of purchase. The cost of packing and delivering your order is a standard £4.00 within the UK. This cost is fixed, no matter how many items you order. Returns - Cancelling your order If you change your mind once you have placed an order, you have the right to cancel the contract under the following conditions:
- If your entire order has not been shipped, we will be happy to cancel it and refund you in full immediately.
- If your order has already been shipped, then you have the right to cancel the contract, in writing, within 7 working days from the day after you receive the order.
Once we are in receipt of the returned goods, we will refund you in full within 7 working days (Please allow up to 30 days). Please see the Return Postage Costs section for how to return. If returning to us from abroad please indicate clearly on the package goods returning to manufacturer for exchange/refund*. (where applicable*)
When you can return something?
Any item you buy can be returned for refund or exchange within the first 7 days on the proviso that you include the original packaging and as long as it is fit for re-sale. Any item which has been sent to you in error can be returned for replacement or refund within the first 7 days. We regret that any goods that have been adjusted at customers request cannot be returned for refund or exchange. NB If for any reason you are returning your entire order you should also include any additional items or gifts which were included with that order.
Forms of Payment
Payment for goods can be made by the methods specified in our website. We will always take all reasonable precautions to keep the details of your order and payment secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
You can buy from Henry Arlington Limited easily and securely. When you are ready to buy your selected items, your browser makes a connection to the secure area of the site. At this point an icon is shown and your information is then encrypted and safe.
Where possible all refunds are processed within 7 day of receiving the returned items. If you paid for your order by credit card, debit card or cheque any refund will be paid directly back into your account. If you paid by postal order or gift voucher you will receive a postal order or vouchers respectively for the refunded value If any goods which form part of a multi buy are returned for refund, the offer is invalidated and the refund amount will be adjusted accordingly.
If you return an item for exchange for the same item, another size or colour, or different items of the same value, your replacement will be despatched within 7 days of receipt (subject to availability). If goods are not faulty but are returned for exchange, the customer is liable for replacement postage costs. If you want to exchange for items of a higher value the same 7 days period applies but we need you to enclose payment for the difference with your returned item. If the replacement is of lower value we will refund the difference. (NB Generally with credit card, debit card we will refund the full amount and recharge for the new value).
Return Postage Costs
We recommend that you return your items to us using Royal Mail Compensation Fee Parcel Post or your country's equivalent if from abroad & obtain a certificate of posting for your records. Note: Henry Arlington Limited will not be held liable for the transit loss of any returned items/parcels. You should also note that regretfully, Henry Arlington Limited does not pay the cost of return postage. This does not affect your statutory rights. In the unlikely event that your order does go missing in transit, we are not responsible.
Duties and Customs
If your order is to be delivered outside the European Union, it is possible you may be charged import duty and local sales taxes which must be paid upon receipt of the shipment. These rules vary from country to country and your local government determines duty and customs charges.
Accuracy of information
Every effort is made to be as accurate as possible when describing our products represented on the website, however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the website is accurate, reliable, complete, current, or error-free. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Please note that prices are subject to change without notice.
Data Protection and Privacy
We treat all of your personal information in accordance with the applicable data protection laws in the UK. All information is kept secure and processed fairly and within the law. Once data is collected, we follow how you use the site using cookies. This saves you time when you repeatedly visit our site. We also use it for analysis to improve the shopping experience. If you wish us to remove information please contact us on firstname.lastname@example.org
You may only use this website in accordance with the above Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all relevant laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website.
Links to and from other websites
You will find links to and from other websites, we do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. Links to our website can only be allowed after we have given our express written permission. We reserve the right to withdraw our consent at any time to any links.
To the extent that we are lawfully able to do so, in no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of or inability to use, this website or any information contained in it or arising out of the services we provide, including loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. This does not affect your statutory rights. To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this website including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third-party rights. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.
The products in our clearance department are significantly marked down. These items are not included in, or subject to, other offers that we may run from time to time on this website (for example percentage discounts off the value of your shopping basket) as they have already been heavily discounted. Therefore, for items in the clearance department no additional discounts are applicable to the prices that they are already marked down to.
As the customer you agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these Terms and Conditions.
The content and other material available on this website or which forms part of the services, including, but not limited to, text, graphics, logos, images, audio clips, button icons, data compilations, software and the compilation thereof (the "Content") is the property of Henry Arlington Limited. The trademarks, logos, and service marks displayed on the website (collectively, the "Trademarks") are the registered and unregistered marks of Henry Arlington Limited, our affiliates, our licensors or our partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. The Content, the Trademarks, nor any other portion of the website may be used, reproduced, duplicated, accessed, copied, sold, resold, modified, or exploited in any way, in full or in part, for any purpose without our prior written consent.
The above Terms and Conditions constitute the agreement between us in respect of the use of our products and services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. None other than the owners are permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services. These Terms and Conditions will be interpreted and construed in accordance with the laws of England and will be subject to the exclusive jurisdiction of the English Courts.