+44 (0)20 8335 4710
Delivery - Packing & Delivery Costs
Goods are usually sent by UPS. We attempt to ship the order within 7 days of purchase. The cost of packing and delivering your order is a standard £4.00 within the UK. This cost is fixed, no matter how many items you order.
Returns - Cancelling your order
If you change your mind once you have placed an order, you have the right to cancel the contract under the following conditions:
- If your entire order has not been shipped, we will be happy to cancel it and refund you in full immediately.
- If your order has already been shipped, then you have the right to cancel the contract, in writing, within 7 working days from the day after you receive the order.
From the 1st November we have extended our returns period to the 16th January for any orders purchased for a Christmas present.
Once we are in receipt of the returned goods, we will refund you in full within 7 working days (Please allow up to 30 days). Please see the Return Postage Costs section for how to return. If returning to us from abroad please indicate clearly on the package goods returning to manufacturer for exchange/refund*. (where applicable*)
When you can return something
Any item you buy can be returned for refund or exchange within the first 7 days on the proviso that you include the original packaging and as long as it is fit for re-sale. Any item which has been sent to you in error can be returned for replacement or refund within the first 7 days. We regret that any goods that have been adjusted at customers request cannot be returned for refund or exchange. NB If for any reason you are returning your entire order you should also include any additional items or gifts which were included with that order.
Return Postage Costs
We recommend that you return your items to us using Royal Mail Compensation Fee Parcel Post or your country's equivalent if from abroad & obtain a certificate of posting for your records. Note: Henry Arlington Limited will not be held liable for the transit loss of any returned items/parcels. You should also note that regretfully, Henry Arlington Limited does not pay the cost of return postage. This does not affect your statutory rights. In the unlikely event that your order does go missing in transit, we are not responsible.
If you return an item for exchange for the same item, another size or colour, or different items of the same value, your replacement will be despatched within 7 days of receipt (subject to availability). If goods are not faulty but are returned for exchange, the customer is liable for replacement postage costs. If you want to exchange for items of a higher value the same 7 day period applies but we need you to enclose payment for the difference with your returned item. If the replacement is of lower value we will refund the difference. (NB Generally with credit card, debit card we will refund the full amount and recharge for the new value).
Where possible all refunds are processed within 7 day of receiving the returned items. If you paid for your order by credit card, debit card or cheque any refund will be paid directly back into your account. If you paid by postal order or gift voucher you will receive a postal order or vouchers respectively for the refunded value If any goods which form part of a multi buy are returned for refund, the offer is invalidated and the refund amount will be adjusted accordingly.